Hospitality Employee Training: Why a Frontline Training Solution Can Level Up Your Organization

In the notoriously fast-paced hospitality industry with high turnover rates, delivering quality hospitality employee training in a way that keeps employees ready for anything is not only a challenge, but it can also be nearly impossible. Add to that meager resources and a lack of time. So, how do you train your hospitality employees without compromising important content, losing brand identity, or spending a fortune? 

One strategy smart learning and development professionals in the hospitality industry use is a hospitality frontline training platform. With a platform like Inkling, instead of overwhelming yourself and your staff with long-form content and hard-to-digest training, any end-user is able to deliver short bursts of content so employees can quickly get what they need and get back to work. 

Delivering information in small increments allows the human brain to easily absorb the content and has proven results in higher engagement and retention from learners across the board. Quick nuggets of hospitality content are typically:

• More engaging
• Less time-consuming
• Cheaper to produce

If you aren’t already leveraging to train your staff, now is a good time to begin.

Hospitality Mobile Learning

More than likely, your hospitality staff (and you) always have your mobile phones on hand. If your hospitality training program takes place in a back office on a desktop-bound LMS, staff are tied to training instead of helping customers. And they’ll probably forget 42% of what they just learned in twenty minutes. Be sure to make vital training content accessible from any mobile device, as a mobile learning platform lets your employees access the knowledge they need whenever they need it. Plus, it’s a more engaging way to learn, and they’ll remember more, as learners can achieve up to 90% knowledge retention.

Agile Content Authoring 

When things turn on a dime, the ability to update, edit, change, and deliver hospitality training content just as fast is important. You also want to be proactive in engaging employees to serve customers better in a contextual way that makes sense on the job. 

The only way to do this is with agile content authoring. 

So, what does that mean? Basically, it means you can develop and deploy training content up to 60% faster with no coding or complexity—and in a fast-paced industry that’s critical. With agile content authoring, you can also be purposeful in what kind of content you create. Such as:

• Video
• How-tos
• Short digestible interactive content

This’ll help you understand if that content is effective in helping employees do their jobs better. 

Digestible Hospitality Employee Training 

Lastly, you want to be sure to space out your hospitality training or break the rhythm of training with quizzes to space out the larger chunks of content. You can also use learning paths to space out your hospitality employee training even further. This gives your staff time between courses to retain more of what was learned.

Our hospitality solution can help you reduce turnover, improve employee enablement and onboarding, and provide a single source of truth across multiple locations. Find out more!